FAQs
Frequently Asked Questions (FAQs)
Does Suplaud reverse osmosis system need electricity?
Yes, our reverse osmosis system requires electricity to function properly under the sink.
Does Suplaud under-sink RO water purifier reduce Total Dissolved Solids (TDS) in the water?
Yes, the RO filter in our system reduces TDS by filtering out salts and minerals, ensuring high-quality purified water. Regular filter replacements are necessary to maintain optimal TDS reduction.
Can I install Suplaud under-sink RO water purifier myself, or do I need professional assistance?
The system is designed for a 30-minute DIY installation. You can follow the installation steps in the YouTube video linked here: https://youtu.be/ArT_v7WYjao. However, for optimal performance, professional installation is recommended.
Does the installation require drilling holes?
Yes, the reverse osmosis (RO) system needs drilling two holes for installation. One hole (1 inch) is for the RO faucet, and the other (1/4 inch) is for connecting the waste water pipe with the drainpipe.
How often do I need to replace the filters in the under-sink reverse osmosis water purifier?
The replacement frequency may vary, but generally, the RO filter can last up to 36 months, CB filters last around 12 months, and CF filters last about 12 months. It’s recommended to regularly monitor the corresponding filter indicator for timely replacement.
Can I use my own faucet?
The provided faucet is specifically designed to work seamlessly with the machine, ensuring optimal performance and functionality. If you wanna use your own faucet with the machine, please be aware that compatibility issues may arise.
Can I connect Suplaud reverse osmosis system directly to the kitchen faucet?
The machine must be connected to the provided faucet for dispensing water and is not intended for direct connection to the main kitchen faucet or the main water supply pipe.
What contaminants does Suplaud under-sink RO water purifier remove from water?
The system is effective in removing 1000+ contaminants, including heavy metals, chemicals, sediments, and microorganisms, ensuring clean and safe drinking water.
How does Suplaud under-sink RO water purifier contribute to water conservation?
The system is designed with an automatic shut-off feature to stop working after 35 minutes of continuous water production, saving water and reduce your energy bills.
Is Suplaud under-sink RO water purifier designed for use with municipal tap water?
Yes, the system is specifically designed to purify municipal tap water. Although it works well with different water sources, optimal performance and longevity are ensured when used with treated city water.
Does the RO system work with 3/8” or 1/2” cold water pipe?
Yes, our reverse osmosis (RO) system is compatible with both 3/8″ and 1/2″ cold water pipes. We provide 3/8″ and 1/2″ adapters to accommodate either size.
What should I do if the water pipe leaks?
- Turn off the water supply: Shutoff the cold water supply valve under the sink to prevent further water leakage.
- Check for leaks: a. Make sure the water pipe is fully inserted. b. Checkeach water pipe andensure the lock clips are properly inserted and any loose connections are tightened. c. Check the tee joint and confirm whether it is wrapped with waterproof tape.
- Check accessories: Check the water pipe accessories for any damage and replace damaged parts if necessary.
- Check the pipes: Thoroughly checkthe entire water pipe system to make sure there are no other potential leaks.
- Restart the system: Once you have confirmed that the water leakage issue has been solved, turn onthe water supply valve and startthe water purifier system to ensure the water flow is smooth and there is no leakage.
How can I contact customer support for Suplaud under-sink RO water purifier?
For any inquiries or assistance, you can reach our customer support team via email at support@suplaud.com. We’re here to help!
FaceTime/WhatsAPP : +86 15817497067
Wechat: B997520270
Q.
A.
Does Suplaud reverse osmosis system need electricity?
Yes, our reverse osmosis system requires electricity to function properly under the sink.
Q.
A.
Does Suplaud under-sink RO water purifier reduce Total Dissolved Solids (TDS) in the water?
Yes, the RO filter in our system reduces TDS by filtering out salts and minerals, ensuring high-quality purified water. Regular filter replacements are necessary to maintain optimal TDS reduction.
Q.
A.
Can I install Suplaud under-sink RO water purifier myself, or do I need professional assistance?
The system is designed for a 30-minute DIY installation. You can follow the installation steps in the YouTube video linked here: https://youtu.be/ArT_v7WYjao. However, for optimal performance, professional installation is recommended.
Q.
A.
Does the installation require drilling holes?
Yes, the reverse osmosis (RO) system needs drilling two holes for installation. One hole (1 inch) is for the RO faucet, and the other (1/4 inch) is for connecting the waste water pipe with the drainpipe.
Q.
A.
How often do I need to replace the filters in the under-sink reverse osmosis water purifier?
The replacement frequency may vary, but generally, the RO filter can last up to 36 months, CB filters last around 12 months, and CF filters last about 12 months. It’s recommended to regularly monitor the corresponding filter indicator for timely replacement.
Q.
A.
Can I use my own faucet?
The provided faucet is specifically designed to work seamlessly with the machine, ensuring optimal performance and functionality. If you wanna use your own faucet with the machine, please be aware that compatibility issues may arise.
Q.
A.
Can I connect Suplaud reverse osmosis system directly to the kitchen faucet?
The machine must be connected to the provided faucet for dispensing water and is not intended for direct connection to the main kitchen faucet or the main water supply pipe.
Q.
A.
What contaminants does Suplaud under-sink RO water purifier remove from water?
The system is effective in removing 1000+ contaminants, including heavy metals, chemicals, sediments, and microorganisms, ensuring clean and safe drinking water.
Q.
A.
How does Suplaud under-sink RO water purifier contribute to water conservation?
The system is designed with an automatic shut-off feature to stop working after 35 minutes of continuous water production, saving water and reduce your energy bills.
Q.
A.
Is Suplaud under-sink RO water purifier designed for use with municipal tap water?
Yes, the system is specifically designed to purify municipal tap water. Although it works well with different water sources, optimal performance and longevity are ensured when used with treated city water.
Q.
A.
Does the RO system work with 3/8” or 1/2” cold water pipe?
Yes, our reverse osmosis (RO) system is compatible with both 3/8″ and 1/2″ cold water pipes. We provide 3/8″ and 1/2″ adapters to accommodate either size.
Q.
A.
What should I do if the water pipe leaks?
- Turn off the water supply: Shutoff the cold water supply valve under the sink to prevent further water leakage.
- Check for leaks: a. Make sure the water pipe is fully inserted. b. Checkeach water pipe andensure the lock clips are properly inserted and any loose connections are tightened. c. Check the tee joint and confirm whether it is wrapped with waterproof tape.
- Check accessories: Check the water pipe accessories for any damage and replace damaged parts if necessary.
- Check the pipes: Thoroughly checkthe entire water pipe system to make sure there are no other potential leaks.
- Restart the system: Once you have confirmed that the water leakage issue has been solved, turn onthe water supply valve and startthe water purifier system to ensure the water flow is smooth and there is no leakage.
Q.
A.
How can I contact customer support for Suplaud under-sink RO water purifier?
For any inquiries or assistance, you can reach our customer support team via email at support@suplaud.com. We’re here to help!
- FaceTime/WhatsAPP : +86 15817497067
- Wechat: B997520270